Privacy Policy

This official privacy statement serves as a complete guide explaining how BrüMate LLC, along with all internal departments, wholly owned subsidiaries, and affiliated business partners, handles user personal data during every stage of brand interaction. The document outlines internal standards for collecting, safely using, and properly sharing user personal information gathered during everyday shopping, account registration, and platform activities. It also clearly explains all user control options regarding private data usage and provides official contact channels for those who need to ask about data management rules or raise privacy related concerns. This privacy policy applies equally to all personal user data collected through official brand websites linked to this statement, all official mobile shopping and member management apps, physical retail stores, brand experience spaces, and any other online or offline situations where users actively submit personal information while interacting with the brand. Within this document, personal data refers to any identifying details, contact information, and behavioral records that can directly or indirectly confirm a user’s identity, connect to daily living conditions, or link to personal mobile and network devices. All users are advised to read the complete privacy rules carefully before browsing official platform pages, buying goods, registering member accounts, or submitting any personal materials to the brand platform. It should be noted that this privacy standard does not apply to internal staff recruitment information or employee workplace data, which are covered separately by exclusive internal staff rules and official employment agreements.

The brand collects user personal information through three safe and standard channels. The first method is active voluntary submission by users. This includes filling out online service forms, submitting order and payment details, signing up for brand contests or sweepstakes, and taking part in official product experience surveys. The second method is passive automatic collection using standard network tracking tools and cookie technologies built into official websites and mobile software. These tools record basic browsing activity and device access data without invading core private content. The third method is lawful acquisition from formal third party partners, including authorized marketing platforms, shared user recommendations between users, professional data service providers, and official social media channels. The types of user data collected by the brand within a reasonable business period include basic identity details such as full name, birth date, home address, mobile number, and email address, as well as network access markers like device IP addresses. The platform also collects payment related information that follows local laws, including bank card numbers and valid billing addresses, along with commercial records such as past orders, product reviews, and daily shopping preference tags. Network browsing logs, device model attributes, approximate geographic location determined by network signals, voice and video materials voluntarily uploaded for customer service communication, and sensitive documents such as driver’s license photos are also included. The brand automatically creates individual user profiles based on combined data analysis to improve personalized service experiences. All sensitive private data is used only for normal business operations, platform security, fraud prevention, personal safety protection, short term service data processing, internal management, and product quality checks. It is never sold to outside institutions for profit.

BrüMate strictly follows legal boundaries when sharing user data. It only transfers necessary information to compliant service partners and never randomly shares private content with unrelated third party commercial organizations. The platform sets reasonable data storage periods based on actual business needs, considering data size, privacy sensitivity, information leak risks, service purposes, and legal requirements to determine the safest and most appropriate retention period. Users may freely turn off marketing push permissions at any time. They can unsubscribe from promotional emails using the one click link found in official emails. After turning off marketing permissions, users still receive normal account management and after sales service notices. For text message and voice call marketing reminders, users may choose to opt in, and they can reply with the unsubscribe keyword in texts to permanently stop those service reminders. The official platform never randomly shares user phone numbers with unrelated marketing organizations without clear user permission. All official brand online service channels may contain links to outside websites and independent payment interfaces. The brand cannot take responsibility for the privacy rules of external platforms. Users need to check the privacy statements of third party sites on their own before visiting or making purchases. The company has put in place strong network encryption and internal data access controls to protect user data security, but due to the inherent risks of internet data transmission, absolute safety of all network information cannot be guaranteed.

All brand online shopping services are intended for adult users over the age of 18. Teenagers are not allowed to voluntarily submit any personal private information through the platform. If the platform unintentionally collects data from a minor, it will completely clear that information within a limited time as required by regulations. The brand reserves the right to revise and update this privacy statement based on business changes or legal policy updates. All updated terms will be posted on the official website homepage with a new effective date. Major privacy rule changes will be announced to users by email or on screen pop ups in advance. Users who have any questions about data handling, privacy permission, or rule interpretation can contact the official privacy email address or call the dedicated customer service number for one on one assistance. In addition, the brand offers supplemental privacy protections exclusively for California residents. These explain local data collection standards, permitted use, third party sharing rules, and data retention periods. Local users may request a free annual data disclosure report under local laws and enjoy legal rights to view personal data, delete incorrect information, correct errors, stop data sharing, and receive non discriminatory service guarantees. Users may appoint a properly authorized agent to submit privacy requests. The platform will complete identity verification through known contact information before processing any privacy matters to fully protect user data safety and legal rights.