Return and exchange policy

This Return and Exchange Policy applies to all orders, purchases, products, and transactions completed on this official website. When you place an order and finish checking out, you confirm that you have read, understood, and agreed to every term and condition listed below. The company reserves the right to update, change, or adjust this policy at any time without giving advance notice. The latest version will take effect automatically once it appears on the website. This policy is designed to protect customer rights, provide transparent service, and maintain a safe and reliable online shopping environment for everyone.

Customers may request returns or exchanges within 30 calendar days from the date the shipping carrier delivers the package to the provided address. Any items being returned or exchanged must meet several requirements. The product must be brand new, unused, unwashed, unaltered, and free of any signs of wear, dirt, scratches, or damage caused by the customer. All original packaging, labels, tags, accessories, parts, instruction manuals, and gift boxes must be complete, intact, and still attached. The product must not have been resold, transferred, or used for business purposes after delivery. Any items showing improper use, man made damage, missing parts, broken seals, or damaged original packaging will not be accepted for return or exchange.

To maintain hygiene, safety, and proper inventory management, certain product categories are final sale and cannot be returned, exchanged, or refunded for any reason. These include personal hygiene products, beauty tools, intimate accessories, and health related goods. Customized products, personalized engraved items, made to order goods, and items specially produced according to customer requirements also fall under this rule. Clearance goods, promotional flash sale items, discounted bundle sets, and limited time special offers are also final sale. Any product marked Final Sale on its detail page or during checkout cannot be returned or exchanged.

If you receive a product that was damaged during shipping, has factory defects, is missing parts, or does not match what you ordered due to our packing or shipping error, please contact customer support within 48 hours after receiving the package. You will need to provide clear photos, videos, and order information for verification. Once our team confirms the issue, we will offer one of several solutions based on your preference and product availability. These include a free standard replacement with no extra charge, a full refund to your original payment account, or a partial refund if you prefer to keep the item. For all approved defect cases, the company will cover all return shipping costs and reshipping fees.

If you simply do not like the product, find that the size does not fit, see that the color is different from what you expected, or change your mind after buying it, you may still apply for a return within the 30 day period as long as the item is still in perfect original condition. In these situations, the customer is fully responsible for all return shipping and handling fees. The original shipping cost paid during checkout is non refundable. After we receive and inspect the returned item, the refund process will be completed within 3 to 7 business days.

If you need to exchange an item for a different size, color, or style, please send a direct message to customer service with your order number, a photo of the product, and the new specifications you want. All exchanges depend on current stock availability. If the product you want is out of stock, we will suggest another solution or process a full refund instead.

All approved refunds will be sent back to the original payment method used when the order was placed. For security reasons, we do not support changing payment accounts. The actual arrival time of the refund depends on bank processing speed, card issuer rules, and international payment system schedules. Normally, funds will arrive within 7 to 14 business days after we complete the refund process.

When sending items back, please use a safe, trackable shipping method. We are not responsible for lost, stolen, or damaged return packages caused by third party carriers. Be sure to keep the tracking number and shipping receipt until the refund or exchange is fully completed. Poorly packaged returns may be rejected during inspection.

If you have any questions about returns, exchanges, refunds, order issues, product quality, or policy explanations, please contact the official support team directly. Professional customer service is available on business days.

Email: brumatus@outlook.com
Phone: (752) 956-9630

The company holds the final right to interpret this Return and Exchange Policy. Any related disputes will be resolved according to the most current rules published on the website and relevant cross border ecommerce industry standards.